As consumers, we always want to make informed decisions before making a purchase. It’s important to know if the product we’re buying is of high quality, if the price is reasonable, and most importantly, if the vendor is trustworthy. When it comes to iHerb, an online retailer that specializes in health and wellness products, many consumers have wondered: is iHerb legit?
Let’s take a closer look at the company, its services, and what customers have said to separate fact from fiction.
Table of Contents
Product Quality and Pricing
iHerb is known for offering a wide range of products from well-known brands in the health and wellness industry. The company prides itself on providing genuine products and holds several certifications, including Good Manufacturing Practices (GMP) by NSF, ensuring that their products are manufactured in a safe and controlled environment and meeting quality standards.
iHerb is also known for offering competitive prices on its products. The company uses its strong relationships with manufacturers and distributors to negotiate the best prices, which it passes on to its customers. Additionally, iHerb offers regular promotions, discounts, and loyalty rewards to help customers save even more on their purchases.
Shipping and Delivery
iHerb ships worldwide and offers various shipping options to customers, including fast and affordable international shipping. The company uses reliable carriers and provides tracking information for orders, allowing customers to monitor the status of their shipments. iHerb also offers free or discounted shipping on eligible orders, and its shipping and delivery times are generally within the industry standard. However, delivery times may vary depending on the destination and local customs regulations.
Customer Support and Returns
One common complaint about iHerb is its customer support experience. Some customers have reported issues with the level of customer support provided by iHerb and their failure to resolve certain issues. The company only provides support via email and chat, but not via phone. Some customers complained about not receiving a response from customer support, their emails being ignored, and/or receiving automated replies.
iHerb also has a customer-friendly return policy, allowing customers to return products within 60 days if unsatisfied.
Negative Reviews
There are plenty of negative reviews about iHerb online, but it’s important to keep in mind that not everyone with a bad experience will post a negative review. Additionally, some complaints are more common with international deliveries, such as unexpected duties and taxes and items not received due to customs restrictions.
Is iHerb Legit?
Despite some negative reviews, iHerb is a legitimate business and is safe to buy supplements from them. They offer high-quality products, competitive prices, reliable shipping, and a customer-friendly return policy. However, the company can improve its customer support experience and address issues more thoroughly and diligently.
As with any online retailer, it’s important to be cautious and vigilant against potential scams, such as fake emails and pop-up ads, fake coupons and promotional offerings, and scam text and phone calls. As long as you stick to basic cybersecurity protocols, you should have no issues with iHerb.
Conclusion
iHerb is a legitimate and trustworthy online retailer that specializes in health and wellness products. The company offers high-quality products, competitive prices, reliable shipping, and a customer-friendly return policy. However, the company can improve its customer support experience and address issues more thoroughly and diligently. As with any online retailer, it’s important to be cautious and vigilant against potential scams.